Gaming on fi999 should be purely for fun. If you feel your urge to play is getting out of control, take a break now and reach out to our support team.
What Is Responsible Gaming and Why It Matters
Responsible gaming means playing in a way that does not negatively affect other areas of your life — family, work, or financial stability. On fi999, responsible gaming means sticking to a set budget, managing your time, and keeping gaming purely as entertainment.
Online gaming is growing fast in Bangladesh. Millions of people play on fi999 every day, and the vast majority enjoy it in a completely healthy way. For a small number of players, however, gaming can sometimes become a problem. fi999 is committed to standing by those players.
Fi999's responsible gaming policy rests on three pillars: raising awareness, giving players the tools to stay in control, and providing support when needed. Together, these three principles ensure a safe gaming environment on fi999.
Fi999 believes every player's gaming experience should be enjoyable, balanced, and healthy. We are here to support you every step of the way.
Fi999's Responsible Gaming Tools
Tools fi999 provides to help you stay in control
Deposit Limit
Decide in advance how much you will deposit each day, week, or month. Once the limit is reached, fi999 will automatically block further deposits.
Session Time Limit
Decide in advance how long each session will last. When your time is up, fi999 will send you a reminder.
Cooling-Off Period
Need a short break? Use the cooling-off option to pause play for anywhere between 24 hours and 30 days.
Self-Exclusion
Use self-exclusion for a long-term break. Your account will not be reactivated before the set period ends.
Loss Limit
Once your losses reach a set amount, fi999 will automatically pause your play.
24/7 Support
Reach out to fi999's support team at any time. Help is given with understanding and without judgment.
Check yourself — do I have a problem?
Ask yourself the following questions. If most of your answers are "yes", it may be time to seek help.
Are you spending more than your budget allows?
Are you chasing losses by placing bigger bets?
Are you hiding your gaming from family or friends?
Does gaming feel more important than work, family, or studies?
Do you feel restless, irritable, or anxious when you can't play?
Have you tried to stop playing but couldn't?
Is gaming causing financial or relationship problems?
These questions are not here to judge — they are simply a chance for self-reflection. If you answer "yes" to more than 3, please talk to fi999 support.
Signs of a problem — which stage are you at?
Problem gaming usually develops gradually. It can be understood in three stages:
How to Set Limits on fi999
Setting limits on fi999 is simple. All the options are available right in your Account Settings.
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1Log in to fi999 and go to Account Settings.
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2Look for the "Responsible Gaming" section.
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3Set a daily, weekly, or monthly deposit limit.
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4Turn on a session time limit — decide how long you will play each session.
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5Set a loss limit — once you have lost a set amount, play will stop automatically.
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6Save your changes. Reducing a limit takes effect immediately; increasing one has a 24-hour waiting period for your protection.
The best time to set limits is the day you open your account — when you have a clear head. Resist any temptation to raise your limits in the middle of a session.
Self-Exclusion & Cooling-Off — When to Use Each
Taking a break every now and then is the smart move. fi999 offers two separate tools for exactly this purpose.
For a short-term break. Ranges from 24 hours to 30 days. Your account stays open during this period, but you cannot place any bets or play any games.
For long-term breaks. From 6 months up to permanent. Cannot be reversed before the period ends.
During self-exclusion, fi999 will not send you any marketing emails or promotional messages. This is your decision — and fi999 respects it fully.
If you attempt to create a new account during self-exclusion, fi999 will detect and block it. This rule exists entirely for your own protection.
Minor Protection
Fi999 is strictly for adults (18+). Keeping minors off the platform is one of fi999's most important responsibilities.
If children or teenagers in your household use your devices, always log out of fi999 and keep your password private. Using parental control software is a good habit.
If you find out your child is using fi999, contact fi999 support immediately. We will act quickly.
Responsible Gaming FAQ
Play Responsibly — Enjoy the Fun on fi999
Register today for a safe and enjoyable gaming experience on fi999. Set your limits, stay in control, and have fun.